Refund policy

Return and Refund Policy

Cancellations

You may cancel your order for a full refund before fabrication begins. Contact us as soon as possible to request cancellation.

Once work begins on custom-fabricated or custom-finished parts, we do not accept change-of-mind cancellations. These items are not eligible for change-of-mind returns after delivery. Custom items will be identified in the product description or options before checkout.

These restrictions do not apply to defective, damaged, or incorrect items, qualifying shipping delays, or refunds required by law.

Returns of Standard Parts

Standard, non-custom parts may be returned within 30 days of delivery. Items must be unused, uninstalled, and in their original condition.

Contact us before sending a return. We will provide return instructions and the shipping address. Please package items securely to prevent damage in transit.

For change-of-mind returns, customers are responsible for return shipping. Original shipping charges are nonrefundable. We do not charge a restocking fee.

Custom Parts and Finishes

Custom-fabricated parts and parts made with customer-selected custom finishes are not eligible for change-of-mind returns.

Please confirm your vehicle details, fitment, and selected options before ordering. Contact us before purchasing if you need help choosing the correct parts.

Damaged, Defective, or Incorrect Items

Inspect your order upon arrival and contact us promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photos when possible. Keep any packaging related to shipping damage.

NRC Fab will work with you to arrange an appropriate repair, replacement, or refund. We cover related shipping costs for confirmed damaged, defective, or incorrectly supplied items.

Shipping Delays

Our current fabrication and handling lead time is 1–4 weeks before shipment. Carrier transit time is additional.

If we cannot ship within the promised timeframe, we will notify you, provide an updated shipping estimate, and give you the option to accept the delay or cancel the unshipped items for a full refund, including applicable shipping charges.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

Cancellation and shipping-delay refunds will be processed promptly within applicable legal deadlines.

This policy does not limit any rights you have under applicable consumer protection laws.